Terms of service

4.1 Where We Ship
Roam delivers to customers in over 200 countries and regions across North America, South America, Europe, Asia, Africa, and Oceania. Our goal is to bring our products to a global audience.
Currently, we are unable to ship to the following destinations:
Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories of North Africa, Yemen, Yugoslavia, Zaire.

4.2 Shipping Process & Order Tracking
Your order journey is designed to be transparent:

  • Order Confirmation: An immediate email confirms your purchase.

  • Payment Confirmation: A follow-up email confirms successful transaction processing.

  • Shipment & Tracking: Once dispatched, you will receive a final email containing your tracking number to monitor your package's progress.

4.3 Shipping Timelines
Your total delivery time consists of:

  • Processing Time (3–8 Business Days): After you place an order, our team conducts a quality check, prepares your items, and securely packs them for shipment.

  • Transit Time: Estimated transit times for each available shipping method are provided at checkout.
    Please note: These timelines are approximations. Actual delivery may be affected by customs processing, local regulations, carrier schedules, or unforeseen circumstances beyond our control.

4.4 Shipping Costs & Methods
Shipping fees are calculated based on item weight, destination, and shipping method. The exact cost will be displayed before you complete your purchase.
Flat-Rate Shipping Offer:

  • Orders of $49.00 or more: FREE standard shipping.

  • Orders under $49.00: Standard shipping - $5.99

  • UPS Overnight Shipping: $9.99

Roam partners with leading global carriers to provide reliable services. Our shipping includes:

  • Standard Shipping: This is the most economical option. Packages are typically delivered within 15–20 business days after dispatch. This service is provided through reliable regional and local postal networks.

4.5 Customs, Duties & Import Taxes
For international orders, customs authorities may assess import duties, taxes (such as VAT or GST), or brokerage fees.
Important: These charges are the sole responsibility of the customer and are not included in your costs paid to Roam. We are legally required to declare the accurate value of all shipments and cannot mark items as "gifts." We recommend contacting your local customs office for specific information.

4.6 Important Information

  • Delivery Estimates: All delivery windows are estimates based on typical carrier performance and are not guaranteed.

  • Dispatch Point: All orders are packed and shipped from our central distribution warehouse in Hong Kong to maintain consistent quality.

Have Questions?
Our team is happy to help. For any shipping-related inquiries, please contact us at: macygulgowskihlkle@outlook.com.