Refund policy

We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in the same condition as you received it: unworn or unused, with tags attached, and in its original packaging. Please ensure you have your receipt or valid proof of purchase ready.

To initiate a return, please contact us at macygulgowskihlkle@outlook.com. 

Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without prior authorization will not be accepted.

For any questions regarding returns, please feel free to reach out to us at macygulgowskihlkle@outlook.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and provide a resolution.

Exceptions / Non-Returnable Items
Certain types of items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products (e.g., special orders)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns for sale items or gift cards. Please contact us if you have concerns about a specific item.

Exchanges
The fastest way to ensure you get the item you want is to return your original purchase. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must remain in the same condition as received (unworn/unused, with tags, and in original packaging). Proof of purchase is required.

Refunds
We will notify you once we have received and inspected your return and inform you if the refund is approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please be aware that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at macygulgowskihlkle@outlook.com.